Resident Liaison Officer

Role: Resident Liaison Officer
Location: Chigwell | Site Based around London
Start Date: 14/04/2025
Duration: 12 weeks minimum
Rate: £12.21p/h PAYE + Holiday
Hours: 40 hrs p/w | Monday - Friday, 10:00 - 19:00

1st Step Solutions are working on behalf of one of the most innovative and fastest growing fire and electrical companies in the South-East of England, who are looking for a Resident Liaison Officer to work on sites across London.

Duties:
* Arranging and booking appointments/visits to properties.
* Correspondence regarding access and resident concerns including home visits.
* Calling through booked appointments to confirm.
* Build strong relationships with residents.
* Coordinate between residents and office.
* Attend meetings & presentations for residents where required.
* Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
* Ensure proactive approach to identify vulnerable residents within programmes and communicate findings to office.
* Maintain effective communication channels with residents and office staff.
* Work with SMT and the Contracts team to drive forward the company's H&S strategy, modelling company values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture.

Skills/Experience:
* Demonstrable previous experience working within Social Housing/Council Residential property management
* A calm, confident and adaptable communicator both in person, in writing and on the phone
* Strong face to face customer service experience
* Ability to engage effectively with diverse communities
* Equally happy working independently or as part of a team
* Highly proactive with a track
* Excellent time management and organisational skills
* Ability to handle a busy workload, under pressure and to strict deadlines
* Good general IT skills
* A full UK Cat B driving licence